Refund policy

European Union – 14-Day Right of Withdrawal
We grant the statutory 14-day right of withdrawal for consumers (B2C) according to § 312g of the German Civil Code (BGB).

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@golden-hectare.com. Please note that returns must be sent to the following address: Am Kroog 17A, 22147 Hamburg, Germany.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

You can also use the "Cancel Contract" button on our website.

If you have any questions about returns, you can contact us at any time at  info@golden-hectare.com.

Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift certificates.

Exchanges
Returning the item you received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item separately.

Refunds
We will notify you once we have received and processed your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@golden-hectare.com.